Returns and Exchanges Policy
At Elfbar Vapes USA, we operate under the guiding principle that returns and exchanges should be approached on a case-by-case basis with the ultimate goal of ensuring complete customer satisfaction. In line with this, we kindly request that our esteemed customers fully test all products and exhaustively troubleshoot any arising issues before requesting a return or exchange.
It is worth noting that we accept returns of new, unopened items purchased on our website for a refund or store credit within 30 days of delivery. It is important to point out that opened or used items will not be accepted, except for certain items such as E-Liquids, Atomizers, Disposable Vapes, Replacement Pods, Coils, Spare Parts, Hemp Products, and Rechargeable Batteries. This exclusion is based on safety and sanitary considerations.
It is important to note that products with special seals, such as E-Liquid bottle caps or hardware packaging with tamper-proof stickers, cannot bereturned once the seal is broken. Hardware devices purchased directly from our website come with a 30-Day Limited Warranty starting from the time of delivery.
For an extended warranty period, you can contact manufacturers directly for After-Sales Service. However, it is important to note that certain items such as Atomizers, Disposable Vapes, Replacement Pods, Coils, Spare Parts, Hemp Products, and Rechargeable Batteries are not covered under our warranty policy.
In order to initiate a returns process, you are required to contact us via email at email@example.com or use the Contact Form within 30 days of original delivery. For a refund or store credit to be issued, you may be required to ship the defective item back to us. It is worth noting that the 30-Day Limited Warranty does not cover damage resulting from accidents, abuse, disassembly, customized modification, or user error. In the event of any delivery issues such as missing, damaged, or incorrect items, we request that you report them to us within 48 hours of delivery. It is important to understand that minor scratches, cosmetic issues, and discoloration are considered normal wear and tear, and they are not covered by warranty.
At Elfbar Vapes USA, we do not guarantee compatibility between items. Therefore, it is imperative that you conduct thorough research and ask all relevant questions before placing an order. Please be advised that we do not accept returns due to incompatibility. If you wish to request a refund, replacement, or exchange, kindly contact our returns department via email at firstname.lastname@example.org, providing your full name, order number, phone number, and reason for the return. You may also be required to provide photographic or video proof of the issue. It is important to note that customers may be responsible for the cost of shipping the items back to us for returns, and we do not offer replacements for defective items. Refunds may be issued back to the original payment method or as a store credit in the form of reward points. Finally, it is important to understand that certain items such as Atomizers purchased on our website are exclusively intended for use with e-liquids and nicotine salts e-liquids.
Any use of cannabis oil, cannabis-based substances, CBD oil, or similar liquids will automatically void any warranty on these products, and we will not accept them for return. It is essential to remember that this warranty provides you with specific legal rights, and you may also have other rights that vary from state to state.
Please note that Elfbar Vapes USA is not responsible for refunds to a Prepaid Card or a canceled credit card if the cardholder no longer has possession of it.